Overdue and billing procedure

ALL patrons will receive an overdue notice reminder via their TU email one day after the original due date.  The notice states that the materials should either be renewed or returned along with instructions on how to renew the materials. If any information on the notice is incorrect, please contact the Circulation desk immediately to resolve the issue.

A second overdue notice is sent one week after the initial overdue notice has been sent again reminding the patron that the materials are overdue and must be either renewed of returned.  Two weeks after the second overdue notice has been sent, and if the materials have not been renewed or returned, a billing statement is mailed to the patron listing the charges for the unreturned materials.  Patron accounts (except faculty) are blocked at this point and restricted from services such as Interlibrary Loan.

If the billed materials are returned, in most cases, all charges are dropped from the patrons account. At the end of each semester, all outstanding bills are sent to the Bursar's office and added to the patron's University account (including faculty).  The University collects these charges through various means, however if the materials are returned within a reasonable period, in most cases, all bills are dropped and monies collected are refunded to the patron.